As a ‘turn key’ solution for your payment processing and the acquisition of private merchant accounts, AGP offers and ‘added value’ service for customer support via our Customer Care Call Center service. As a merchant you are not required or obligated to use this service. However, in doing so, this service will increase customer satisfaction; decrease customer charge backs and ultimately extends the longevity of your relationship with your customers. This is complimented by monthly reports and valuable analytics of what your customers concerns are and more importantly data that will assist you in better managing your business and ensuring quality assurance throughout the customer experience.
AGP’s call center is a full service solution that addresses your entire support needs 24 hours a day, 7 days a week and 365 days a year. Our staff will communicate to your clients via a toll free phone number, email communications and instant messaging. In addition, we can assure you that our staff is not only friendly and master communicators; they are also fully trained with anticipating customer support issues with solutions that will assist in retaining the customer.
If you are interested in this service or you simply want to inquire about additional information, please contact us here.
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